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What does consignment mean?
Consignment is the agreement to pay the supplier of goods (consignee) after the goods have been sold.
In other words, we enter into a contract to sell your dress or other item(s) on your behalf and then pay you your portion of the sale only once the item has been sold.
Do you pay cash for dresses?
No, we do not pay cash for dresses. Although we would love to provide a buy out option for clients we are unable to offer this service at the moment. Very rarely have we bought dresses outright. If we do it is for a fraction of the amount that could be earned if the item had been put on consignment.
How much does consigning my item(s) cost?
We charge a $10.00 + tax to administration fee to consign with us for full 1 year term. There is no limit to the amount of items you can put on consignment. If you pay to use our dry cleaning service or if your payout is less than $200.00 we will waive the administration fee.
Do I need an appointment to bring in my items on consignment?
Yes you do! Because of the high volume of shoppers, our focus remains on providing superior customer service. We are unable to accommodate walk in consignments, no exceptions.
Please fill in the form on the SUBMIT YOUR ITEM page and we will pre-screen your item(s) and contact you to request more information or to make an appointment.
I lost my contract, how do I get a new one?
Please email consignment@pearlandbirch.com or call the shop during regular business hours. Due to the increase in lost paperwork Pearl & Birch charges $20.00 + taxes administration fee to replace lost contracts.
I don’t remember my expiry date?
Try to locate your original contract. Your expiry date is on the second page listed in the terms and conditions.
If you have lost your contract you can request new paperwork or email consignment@pearlandbirch.com with your name, email and consignor ID (ten digit phone number). There is an administration fee of $20.00 + taxes to replace paperwork.
I never got my Consignor Access link?
Consignor Access links are sent to your email inbox as soon as we enter you in our system. This may take up to 72 hours. If you have not received the link make sure to check your spam or junk folders. If you still cannot find it please send us an email at consignment@pearlandbirch.com with your email and phone number and we will be happy to send you a new link!
What is my Consignor ID and/or password?
Your consignor ID is your ten digit phone number.
You password a computer generated password which you will be prompted to change the first time you log in. If have forgotten your password after changing it, please send us an email at consignment@pearlandbirch.com and we can reset your account.
What do you do to sell my items?
Pearl & Birch maintains a store front that offers all the amenties of a traditional bridal salon and more! This means our clients have access to private and semi-private spaces, reserved time, one-on-one consulting with knowledgable professionals, access to consultations with our two in-house seamstresses as well as the convenience of regular business hours and payment processing. Our extensive use of social media, collaborations within the wedding industry, styled photoshoots, trade shows, monthly newsletter and promotions are what get our Birches in here looking at your dresses! We also invest in stock photography twice a month to highlight store inventory. We will publish professional photos provided by the consignor to feature your dress online and in store.
How and when do I get paid?
All funds are available to consignors as of the 15th of the month following the month of sale. If your item was sold in March, your funds are available to you as of April 15th. If the 15th of the month does not fall on a Pearl & Birch business day (see CONTACT for hours), payouts will begin on the next business day following the 15th.
If you indicated on your contract you would like the funds via email money transfer (EMT) this will happen automatically during payouts. EMT may take up to 5 business days. You do not need to contact us to request your payout. A reminder that EMT comes at a charge of $1.50 to the consignor.
If you indicated on your contract you would like a cash payout please schedule an appointment with us. We require 2 business days notice to prepare the cash for you. A reminder that we do not notify you when your item is sold so make sure to check your account in the Consignor Access portal and to contact us to schedule an appointment to pick up your cash!
How many items can I consign at once?
We will accept as many items as you bring in, at our discretion and based on their ability to be sold. We charge a flat rate of $10.00 + tax to consign items. If you are bringing in more than 10 items please provide this information during the booking of your appointment. If you don not you may be asked to reschedule your intake or we will only process 10 items at one time.
What if my item doesn’t sell?
You may pick up your item(s) or request to enter into a new contract for your account to remain active. Both options require an appointment scheduled via phone. Items not retrieved or placed back on an active contract become the property of Pearl & Birch after the 7 day grace period. All of this information is presented in your contract.
Picking up: Item returns need preparation time and include papework. We request 24 hours to gather your items and draft your release forms.
New contract: Pearl & Birch will offer a new contract for items that we feel confident we can sell and return any remaining items we don’t. We do not email new contracts. We will have a team member available to personally go through the new contract with you during your scheduled visit.
How long is the contract?
As of October 2018 our contracts are for a one year term to the day. If you consign on January 1, 2019 your item(s) expire on January 1, 2020. There is an option to remove an item from the contract after the first 6 months without penalty.
How much will I get for my dress or other item?
How much an item will be priced at is discussed during the item intake. We determine a list price by reviewing multiple factors including, but not limited to, the year the item was purchased, condition of the item, the original purchase price, the alterations investment, the current market value for that item or comparable items, current store inventory and current client needs. Our standard rate is 50/50. If a Bride is looking to consign a high end designer dress, please contact Pearl & Birch for more info.
Overpricing an item will increase the amount of time it takes to sell and may result in unnecessary wear and tear as clients will try on that item but ultimately decide to to purchase. Items priced reasonably will sell more quickly and maintain their condition.
How do I consign with Pearl & Birch?
We have established a consistent process that allows us to bring in items that we know will be the most appealing to our market while maintaining a clean, friendly and accessible store. Bridal consultation requires the undivided attention of our staff members. In order to ensure both shoppers and sellers are receiving the most efficient service we use a pre-screening form to establish contact with a potential consignor, review their items, manage our intake appointments and present the contract. Simply go to the consignment tab on our website and review the HOW IT WORKS page before heading to the SUBMIT YOUR ITEM page and filling out our submission form.
Why does Pearl & Birch have a property clause in the contract?
We have been in operation for 3 years and during that time sold thousands of items for over 1400 consignors. Managing the volume of clients and inventory we have requires policies and procedures that ensure we are making the best use of our resources. As a consignor, you have hired us to sell your items and we want to focus on doing that. Time spent contacting, following up with and maintaining unclaimed inventory severly affects the businesses ability to maintain successful relationships with our other consignors and our shopping clients. A property clause places the responsibility on the consignor to manage the timeline of their property and allows us to do what we do best- connect your closet!
What types of items do you sell?
Pearl & Birch is the only consignment store on the prairies specializing in bridal and formal. We offer any items that would be suitable for a formal event from wedding gowns to evening wear including cocktail dresses and a range of accessories. For a full list of WHAT WE ACCEPT please review this page for a complete gallery of what we love.
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